1. Who these terms are with
These Terms & Conditions govern your use of trustedbyspot.com and any SPOT product or service, including the SPOT Certified exam, digital certificate, registry listing, directory listing, and the Start-a-Business Toolkit ("the Services"). "SPOT", "we", "us" refers to Charlie Miller trading as SPOT, part of the Phantiq Studios portfolio. "You" refers to anyone using the Services.
2. What SPOT is — and isn't
SPOT is an independent, privately-run verification and directory standard for independent cleaners in the UK. It is not a government body, a legal licence to trade, a guarantee of work quality by any individual cleaner, or an insurer. Passing the SPOT Certified exam demonstrates that you answered enough questions correctly on a specific date — it is not a warranty of your future conduct, and SPOT is not liable for the acts or omissions of any SPOT-Certified individual.
3. Eligibility
You must be at least 18 years old and, if purchasing on behalf of a business, authorised to do so. You must provide accurate information during onboarding, the exam, and any listing application.
4. The exam
- The exam fee (see Pricing) grants one attempt plus one free retake within 30 days if you don't pass first time.
- The pass mark and question content may be updated periodically to keep the standard current — see The SPOT Standard.
- We reserve the right to suspend or revoke a registry number obtained through fraud, cheating, or provision of false information.
- Exam fees are for access to the assessment itself; a pass is not guaranteed.
5. Directory listings
- Listing is optional and separate from certification, and requires passing the exam plus a listing-readiness submission, which we review before publishing (typically within 2 business days).
- A Solo listing represents one named certified individual. A Commercial listing represents a business with at least two named staff members who each hold a current individual SPOT certification.
- Commercial listings display only staff certifications attached to that business through the secure Business Portal. A business must not claim that uncertified employees, subcontractors, or the whole workforce are SPOT Certified.
- We reserve the right to decline, suspend, or remove any listing at our discretion, including for inaccurate information, complaints, or breach of the Terms of Trust.
- Directory subscriptions (Basic/Featured) renew automatically until cancelled. You can cancel anytime via the customer portal; cancellation takes effect at the end of the current billing period.
- SPOT facilitates introductions between clients and listed cleaners. SPOT is not a party to, and accepts no liability for, any contract, payment, or dispute between a client and a listed cleaner.
6. Payment, pricing & refunds
- All payments are processed securely via Stripe. The total price and any applicable tax are shown before payment.
- A business's first exam seat costs £49 and each additional employee seat costs £35. A seat may be reassigned before it is claimed; after the invited person starts the exam, the seat and resulting certification are personal and cannot be transferred.
- Commercial Basic costs £20 monthly or £200 yearly. Commercial Featured costs £45 monthly or £450 yearly. Where an eligible Solo subscriber upgrades an existing listing, Stripe applies a credit for unused Solo subscription time and charges the prorated difference shown before the upgrade is completed.
- You may request a refund for an unused, unstarted exam purchase within 14 days of purchase by emailing us. Before starting, you must expressly request immediate access and acknowledge that your statutory right to cancel the digital-content purchase is lost once supply begins. This does not affect rights that cannot legally be excluded.
- You can cancel a directory subscription at any time through Stripe's customer portal. It remains active until the end of the paid billing period. Any statutory cooling-off or refund right continues to apply; outside those rights, fees already charged for a billing period are not refunded merely because you cancel part-way through it.
- Nothing in this clause affects your other statutory rights under the Consumer Rights Act 2015.
7. Acceptable use
You agree not to: misuse or attempt to cheat the exam; submit false information in onboarding, the exam, or a listing application; use the Services to harass, defraud, or mislead clients or other users; or attempt to interfere with the security or operation of the Services.
8. Intellectual property
The SPOT name, logo, mark, exam content, and site content are the property of Charlie Miller trading as SPOT or its licensors. Your SPOT Certified badge and certificate may be displayed by you for the purpose of promoting your own cleaning services while your certification remains valid, and must not be altered or used to misrepresent your registry status.
SPOT certification is personal and non-transferable. It applies only to the named individual who completed the assessment and must not be shared, lent, sold, or used as an umbrella credential for colleagues, employees, subcontractors, or any other person. SPOT may suspend or revoke a certificate, badge, or registry number where misuse, misrepresentation, or attempted transfer is reasonably suspected.
9. Limitation of liability
To the fullest extent permitted by law, SPOT's total liability to you for any claim arising from the Services is limited to the amount you paid to SPOT in the 12 months preceding the claim. We are not liable for indirect or consequential losses, or for the acts of any third-party cleaner or client. Nothing in these terms excludes liability that cannot be excluded under UK law (e.g. for death, personal injury caused by negligence, or fraud).
10. Termination
We may suspend or terminate your access to the Services for breach of these terms, the Terms of Trust, or for fraudulent or harmful conduct.
11. Governing law
These terms are governed by the laws of England and Wales. UK consumers may also be entitled to bring claims in their local courts.
12. Contact
Charlie Miller trading as SPOT · 138 Rowney Avenue, Saffron Walden, CB10 2YE, United Kingdom · charlie@trustedbyspot.com